Frequently Asked Questions:
How long does it take us to process your order:
Normal turnaround time is 24 to 48 hours Monday Thru Friday. We do not ship on Saturday, Sunday or holidays which will be shipped the following business day. Please note that delivery time is subject to the ability of our carriers (UPS, FedEx and USPS) to fulfill their delivery schedule. It is our goal to ship orders as quickly as possible and if you see that you need special attention with your order please call us.
What are our shipping & Handling Charges
At Mr. Lou's Stuff you get to determine how fast you want your items shipped, via Ground, Air, or Overnight. For the quickest rates and shipping proceed to our shopping cart with your order, where you can submit your name and address for an instant shipping quote. Normally we ship via UPS; however we can ship USPS or FedEx if your mailings address so dictates. Note: You DO NOT have to submit your credit card information or make any commitment before seeing and agreeing to our shipping charges.
P.O Boxes - UPS does not deliver to Post office boxes however we will ship via United States Post Office for those who only have a post office Box. Simply fill out the check out as if you were getting the items via UPS, and we will take it from there.
Do we handle international shipments?
Yes we welcome international sales, and yes they can be rather expensive. Please use the "contact us" box and send us your entire mailing address in the comments box, along with the vehicle application and we will research the lowest rates. We charge the actual amount of the shipper and do not have any handling charges. We do however require insurance in that from time to time packages have been misplaced and insurance helps us track them down better.
What information is needed to place an order
. Billing Address (Name, Address, Phone Number and e-mail)
. Shipping Address (Name, Address, Phone Number and e-mail)
. Billing Information (Name on Card, Card Number, Card Type, and Expiration Date)
This information is used ONLY for the purpose of processing your order.
. Shipping address in order to ship your order
. E-mail address to send your receipt and tracking information
. Billing address to verify the identity of the cardholder
. Phone number so that we can call if there's a problem with your order
All Customer information is encrypted and stored in our database and gets sent to our server via a 128 bit Secure Server Certificate.
What types of Credit Cards do we accept?
We accept Visa, MasterCard, American Express and Discover.
When is my credit Card Charged?
Once an order is placed it is processed, run through address verification, and then charged. This process allows us to immediately spot unauthorized fraudulent charges.