What is our Warranty on our merchandise?
Depending on the product you are looking at warranties will vary.
Listed is our warranty on Lift Supports:
Lift Supports for the Hood, Trunk, Hatch, Liftgate or Tailgate ( None Electrical types):
Are covered with a Limited 5 Year warranty.
A. Provided your original purchase was for a pair (unless your application only uses 1 lift support)
B. These must be installed in the intended vehicle and the unit stops working properly or to your satisfaction.
Lift Supports for other Automotive applications other then Hood, Trunk, Hatch Liftgate or Tailgate and Non-Automotive applications, Tonneau covers, package delivery vehicles, vintage vehicles manufactured prior to 1980, All Electrical types and special projects are cover for a period of 12 months.
In the event the units stop performing after 180 days then you would be responsible to ship them to us and enclose a check for $13.90 per pair (for shipments inside the USA*) as well as proof of purchase from us to cover the return postage, and we will then send you the replacement unit. Please contact us before the units are shipped for an RMA number.
*Additional charges apply for international shipments as well as Puerto Rico, HAWAII, ALASKA & OTHER US TERRITORIES. Please contact us for rates.
THIS LIMITED WARRANTY DOES NOT COVER LABOR COSTS OR INCIDENTAL, INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES SUCH AS, BUT NOT LIMITED TO, PHYSICAL INJURIES OR PROPERTY DAMAGE, LOSS OF TIME, LOSS OF USE OF THE VEHICLE, INCONVENIENCE, RENTAL VEHICLE CHARGES, TOWING CHARGES OR ACCOMMODATIONS RESULTING FROM A DEFECT IN OR FAILURE OF THE PART
This policy is subject to change without notice.
To Avoid the need for a warranty try to handle your supports as noted below.
"Shaft down" is the preferred orientation for mounting a Lift Support. An optimum design would permit the support to be oriented shaft down through its entire actuation. If this is not possible then try to install so that the shaft is pointing downward in the Closed Position.
There are several reasons for this:
- In order to achieve the damping or "cushion" at the end of the Lift Support's stroke, the piston assembly inside of the Lift Support must travel through oil at the end of the stroke. "Shaft down" orientation ensures that the oil is in the proper location for damping to occur.
- "Shaft down" orientation ensures that the shaft and sealing components are lubricated with every stroke of the Lift Support. This reduces seal wear and helps to inhibit corrosion.
- Depending on the application, "shaft down" orientation may reduce the rate of gas permeation through the seal, which increases the useable life of the Lift Support.
Some reasons why not to change the orientation of the support.
1. Vehicles with power openers must be installed in the same direction as they came from the factory. Sensors on the door are adjusted to work in the way they were programmed. Installing in the opposite direction can cause them not to work properly.
2. Some model of vehicles do not allow space for the cylinder to be reversed and this will cause a binding when the door or window closes. An example of this is the Ford Excursion Rear Window (or liftgate)
Please keep in mind the more often that a cylinder is used the longer it will last. Sitting dormant for any period allows the shaft to bind to the seal and eventually tear. If the application must remain dormant then open the lift supports very slowly the first time they are used.
The information provided is Subject To Change Without Notice
