Frequently Asked Questions

What is Lift Supports Depot?

Lift Supports Depot is your best source for lift supports, lift struts, gas springs, gas struts, lift support accessories and more. We have a database containing over 15 years-worth of information about lift support parts and components for every make and model vehicle to ensure that your search for the right part begins and ends with us. In addition to carrying the most comprehensive inventory you’ll find online, we offer personalized, world-class customer support from experts who are ready to answer any questions you may have.

Learn more about our company.

Is it true that you offer a 5-Year warranty for all of your products?

Yes, we offer a limited 5-Year warranty on most of our products. You can learn more about our warranty terms and conditions here.

What are your business hours?

Our customer support team is typically available to take your call between 9am and 5pm, Monday - Friday at 866-969-5438.

However, you can send us a message at any time via our contact form.

Where are you located?

Lift Supports Depot is an ecommerce store; with a brick-and-morter location at 2345 C amino Vida Roble, Carlsbad, CA 92011.  We welcome you to come in with your questions about your project.

How do I track my order?

Once your order has been processed and shipped, you will receive a tracking number and additional information to track your package via USPS or FedEx.

I’m not sure how to install this part on my vehicle. Can you help?

Our customer support team is always ready to answer any questions you may have regarding installation. Please visit our FAQ Blog for immediate assistance or call our team and we’ll be happy to help.  

How long does it take you to process my order?

Normal turnaround time is 24 to 48 hours Monday – Friday.  We do not ship on Saturday, Sunday or holidays; orders placed on these days will be shipped the following business day. Please note that delivery time is subject to the ability of our carriers (UPS, FedEx and USPS) to fulfill their delivery schedule.

What are your shipping & handling charges?

At Lift Supports Depot, you get to determine how fast you want your items shipped, via Ground, Air, or Overnight. For specific shipping rates, please proceed to our shopping cart with your order, where you can submit your name and address for an instant shipping quote. Normally we ship via FedEx or USPS at our discretion depending on predicted arrival dates.  We try to ship with the quickest carrier; If your address requires a specific shipping method, we encourage you to note that during checkout or call our office to ensure proper shipment.

Note: You DO NOT have to submit your credit card information or make any commitment before seeing and agreeing to our shipping charges.

Do you ship to P.O. Boxes?

FedEx does not deliver to Post Office Boxes. However, we will ship via United States Post Office for those who only have a Post Office Box. Simply fill out the check out information as if you were getting the items via FedEx, and we will take it from there.

Do you handle international shipments?

Yes, we welcome international sales, but please be aware that these shipments can be rather expensive. During checkout you will be quoted with your shipping options, please be aware these do not include Duties or Taxes, they will be the recipients responsibilities.  Please use the "contact us" box and send us your entire mailing address in the comments box, along with the vehicle application if you have additional concerns or questions.

We charge the actual amount of the shipper and do not collect any handling charges.

What information is needed to place an order?

We require the following information to complete your order:

  • Billing Address (Name, Address, Phone Number and Email)

  • Shipping Address (Name, Address, Phone Number and Email)

  • Billing Information (Name on Card, Card Number, Card Type, and Expiration Date)

This information is used ONLY for the purpose of processing your order:

  • Shipping address in order to ship your order

  • Email address to send your receipt and tracking information

  • Billing address to verify the identity of the cardholder

  • Phone number so that we can call if there's a problem with your order

All customer information is encrypted and stored in our database and gets sent to our server via a 128 bit Secure Server Certificate.

What types of credit cards do you accept?

We accept Visa, MasterCard, American Express and Discover.

When is my credit card charged?

Once an order is placed, it is processed, run through address verification, and then charged. This process allows us to immediately spot unauthorized fraudulent charges.

What if I need the part sooner?

It is our goal to ship orders as quickly as possible. If you believe that you need special attention with your order please call us at 866-969-5438.

What if I want to cancel my order?

Please contact us immediately if you wish to cancel your order, once an order is shipped it can not be cancelled and will be the recipients responsibility to return for a refund.

I have a question that wasn’t answered on this page. What should I do?

Please submit your question to our support team via our contact form. For more immediate assistance during regular business hours, you can call us at 866-969-5438.