Frequently Asked Questions

Lift Supports Depot is your best source for lift supports, lift struts, gas springs, gas struts, lift support accessories and more. We have a database containing over 15 years of information about lift support parts and components for virtually every make and model vehicle to help you find the right part quickly and confidently.

In addition to carrying a comprehensive online inventory, we provide personalized customer support from experts who are ready to answer your questions.

Learn more about our company.

We offer a limited 1-Year warranty on most Lift Supports Depot lift supports. Warranty terms for other parts and brands, such as StrongArm or Stabilus, vary. You can learn more about our warranty terms and conditions here.

Our Customer Service Team is available 8am–8pm ET / 5am–5pm PT, Monday through Friday at (866) 969-5438.

You can also send us a message any time through our contact form.

Once your order has been processed and shipped, you will receive an email with a tracking number. You may also track your order here.

Please allow 24–48 hours after shipment for tracking information to appear.

Yes. Our customer support team is happy to help with installation questions. Please visit our FAQ Blog for immediate assistance, or call our team and we’ll be glad to help.

Orders ship 7 days a week except on holidays. Orders placed on holidays will ship the following business day.

Please note that delivery timing also depends on carrier performance and scheduling, including UPS, FedEx, and USPS.

At Lift Supports Depot, you can choose how quickly you want your items shipped using Ground, Air, or Overnight options. For exact rates, proceed to checkout and enter your shipping address for an instant quote.

We typically ship via FedEx or USPS depending on the best predicted arrival date. If your address requires a specific shipping method, please note that during checkout or call our office to ensure proper shipment.

Note: You do not need to submit credit card information or make any commitment before viewing and approving shipping charges.

FedEx does not deliver to P.O. Boxes. However, if you only have a P.O. Box, we can ship via the United States Postal Service instead. Simply complete checkout as usual and we’ll handle the rest.

Yes, we welcome international sales. During checkout you’ll see available shipping options. Please note that duties and taxes are not included and remain the customer’s responsibility.

If you have additional questions, please use our contact form and include your full mailing address along with your vehicle application in the message.

We charge the actual shipping amount and do not add handling charges.

We accept all major credit cards, along with Amazon Pay, Google Pay, and PayPal.

Once an order is placed, it is processed, checked through address verification, and then charged. This helps us quickly identify and prevent unauthorized or fraudulent transactions.

We aim to ship orders as quickly as possible. If your order needs special attention, please call us at (866) 969-5438.

Orders at Lift Supports Depot begin processing immediately after submission and are released to our warehouse in frequent batches throughout the day. Because of this, we are generally unable to cancel or modify an order once it has been placed.

You may return the item after delivery in accordance with our Return Policy. Items must be unused, in original packaging, and return shipping costs may apply.

To help avoid issues, please review fitment details, part specifications, and shipping information carefully before completing your purchase. If you have compatibility questions, please contact our customer service team before ordering.

Please submit your question through our contact form. For immediate help during regular business hours, call us at (866) 969-5438.