Customers who have an active resale certificate can apply for tax exempt status when purchasing through our website. Click here to access the application.
- How long does it take to process the application?
- Requests are typically completed within 2 business days.
- Requests are typically completed within 2 business days.
- What information is in the application?
- You will be asked to submit the information contained on your valid resale certificate, including the expiration date, your tax ID, your exemption reason, and the state(s) covered. We also require some basics about your business, including estimated order frequency. Finally you will need to upload a copy of your resale certificate.
- You will be asked to submit the information contained on your valid resale certificate, including the expiration date, your tax ID, your exemption reason, and the state(s) covered. We also require some basics about your business, including estimated order frequency. Finally you will need to upload a copy of your resale certificate.
- How will I find out if the application has been accepted?
- A member of our team will reach out via email, typically within 2 business days.
- A member of our team will reach out via email, typically within 2 business days.
- Once approved, how do I purchase items tax-free?
- As part of the set-up process we will ensure you have an active account on our website, tied to a single main email address. You will be able to shop online, and no sales tax will be shown in your shopping cart during checkout. You may also call our customer service team and place orders over the phone. When shopping online it is imperative that you log into the website to ensure you receive your tax-free status. This information will also be included in your approval email.
- As part of the set-up process we will ensure you have an active account on our website, tied to a single main email address. You will be able to shop online, and no sales tax will be shown in your shopping cart during checkout. You may also call our customer service team and place orders over the phone. When shopping online it is imperative that you log into the website to ensure you receive your tax-free status. This information will also be included in your approval email.
- Do you offer Credit Terms?
- At this time we are not able to provide credit terms.
- At this time we are not able to provide credit terms.
- When purchasing, how long will it take to receive our order?
- Standard orders typically ship within 1 business day. Expedited shipping is available for urgent needs, and should be applied during checkout as needed.
- Standard orders typically ship within 1 business day. Expedited shipping is available for urgent needs, and should be applied during checkout as needed.
- What kind of technical support or customer service do you provide if we have questions pre- or post-purchase?
- We have a comprehensive US based customer service team available both pre and post-purchase. They are available over the phone, via email, and via chat. You can contact us here.
- We have a comprehensive US based customer service team available both pre and post-purchase. They are available over the phone, via email, and via chat. You can contact us here.
- Am I eligible for any special offer and discounts?
- Yes, we offer tiered pricing for business accounts, with discounts based on order volume. We also provide custom quotes for larger or recurring orders. Additional specials may be offered throughout the year and will be communicated via email as they become available.
- Yes, we offer tiered pricing for business accounts, with discounts based on order volume. We also provide custom quotes for larger or recurring orders. Additional specials may be offered throughout the year and will be communicated via email as they become available.
- Is there a lead time for large orders?
- In stock items typically ship within 1 business day
- For bulk orders that exceed our stock levels, we can often custom order for you with an approximate 90-day lead time
- How accurate and detailed is your product data (fitment info, compatibility, specifications)?
- Our catalog is extensive and is cross-referenced with manufacturer databases to ensure accuracy. Each listing includes detailed specs, compatibility info, and high-resolution images.
- Our catalog is extensive and is cross-referenced with manufacturer databases to ensure accuracy. Each listing includes detailed specs, compatibility info, and high-resolution images.
- What is your return policy for unused or incorrect parts, especially in bulk?
- We accept returns within 30 days for standard orders, as long as the items are unused and in the original packaging.
- Bulk orders may incur an additional restocking fee.
- How do you handle warranty claims?
- Most products we sell include a warranty. You can access warranty terms here. However, if you are reselling these parts, the warranty terms are voided as they are specific to the customer purchasing the parts from us. Any warranty claims from your customers must be serviced by your business.
- Most products we sell include a warranty. You can access warranty terms here. However, if you are reselling these parts, the warranty terms are voided as they are specific to the customer purchasing the parts from us. Any warranty claims from your customers must be serviced by your business.
