Lift Supports Depot proudly serves a variety of business customers, including repair shops, dealerships, fleet operators, government agencies, and other organizations that purchase parts for resale or ongoing business use.
This page is meant to answer common questions for our business customers, including how tax-exempt and resale purchases work, what documentation is required, and what to expect when ordering from Lift Supports Depot.
If your business qualifies for tax-exempt or resale status, you’ll find clear instructions below on how to submit your paperwork and place tax-free orders. As we continue to expand our business programs, we’ll update this page with more information on business pricing, ordering tools, and services designed to make purchasing easier for professional customers.
Customers who have an active resale certificate can apply for tax exempt status when purchasing through our website. Click here to access the application.
Tax-Exempt Purchasing & Reseller Documentation
- How long does it take to process the application?
- Requests are typically completed within 2-4 business days.
- Requests are typically completed within 2-4 business days.
- How are Resale Certificates Processed?
- We partner with Avalara to securely and efficiently process all resale certificate applications. Through Avalara’s system, you’ll be asked to provide your state or territory, reason for exemption, company information, and a copy of your resale certificate. This ensures your documentation is verified and handled with the highest level of security.
If any discrepancies or issues are found in your submission, someone will contact you to request corrections. Please note that this may delay processing, so entering your information accurately the first time is important.
- We partner with Avalara to securely and efficiently process all resale certificate applications. Through Avalara’s system, you’ll be asked to provide your state or territory, reason for exemption, company information, and a copy of your resale certificate. This ensures your documentation is verified and handled with the highest level of security.
- How will I find out when the application has been accepted?
- A member of our team will reach out via email, typically within 2-4 business days.
- A member of our team will reach out via email, typically within 2-4 business days.
- Once approved, how do I purchase items tax-free?
- As part of the set-up process we will ensure you have an active account on our website, tied to a single main email address. You will be able to shop online, and no sales tax will be shown in your shopping cart during checkout. You may also call our customer service team and place orders over the phone. When shopping online it is imperative that you log into the website to ensure you receive your tax-free status. This information will also be included in your approval email.
- As part of the set-up process we will ensure you have an active account on our website, tied to a single main email address. You will be able to shop online, and no sales tax will be shown in your shopping cart during checkout. You may also call our customer service team and place orders over the phone. When shopping online it is imperative that you log into the website to ensure you receive your tax-free status. This information will also be included in your approval email.
- What states qualify for tax exemption?
- You qualify for tax exemption in all states where you have a valid resale certificate registered in Avalara. Tax exemption is applied based on the ship-to address, not the billing address.
- You qualify for tax exemption in all states where you have a valid resale certificate registered in Avalara. Tax exemption is applied based on the ship-to address, not the billing address.
- Once established, do I need to manually track my resale certificate's expiration date?
- No. Because we’ve partnered with Avalara, you won’t need to track expiration dates yourself. When your certificate is nearing expiration, Avalara will contact the email address associated with your account and request an updated certificate. Simply follow the link provided in their message to submit your renewal. Once updated, this will ensure there's no interruption to your tax-exempt purchasing.
- No. Because we’ve partnered with Avalara, you won’t need to track expiration dates yourself. When your certificate is nearing expiration, Avalara will contact the email address associated with your account and request an updated certificate. Simply follow the link provided in their message to submit your renewal. Once updated, this will ensure there's no interruption to your tax-exempt purchasing.
Business Customer Ordering & Support
- Do you offer Credit Terms?
- At this time we are not able to provide credit terms.
- At this time we are not able to provide credit terms.
- When purchasing, how long will it take to receive our order?
- Standard orders typically ship within 1 business day. Expedited shipping is available for urgent needs, and should be applied during checkout as needed.
- Standard orders typically ship within 1 business day. Expedited shipping is available for urgent needs, and should be applied during checkout as needed.
- What kind of technical support or customer service do you provide if we have questions pre- or post-purchase?
- We have a comprehensive US based customer service team available both pre and post-purchase. They are available over the phone, via email, and via chat. You can contact us here.
- We have a comprehensive US based customer service team available both pre and post-purchase. They are available over the phone, via email, and via chat. You can contact us here.
- Am I eligible for any special offer and discounts?
- Yes, we offer tiered pricing for business accounts, with discounts based on order volume. We also provide custom quotes for larger or recurring orders. Additional specials may be offered throughout the year and will be communicated via email as they become available.
- Yes, we offer tiered pricing for business accounts, with discounts based on order volume. We also provide custom quotes for larger or recurring orders. Additional specials may be offered throughout the year and will be communicated via email as they become available.
- Is there a lead time for large orders?
- In stock items typically ship within 1 business day
- For bulk orders that exceed our stock levels, we can often custom order for you with an approximate 90-120 day lead time
- How accurate and detailed is your product data (fitment info, compatibility, specifications)?
- Our catalog is extensive and is cross-referenced with manufacturer databases to ensure accuracy. Each listing includes detailed specs, compatibility info, and high-resolution images.
- Our catalog is extensive and is cross-referenced with manufacturer databases to ensure accuracy. Each listing includes detailed specs, compatibility info, and high-resolution images.
- What is your return policy for unused or incorrect parts, especially in bulk?
- We accept returns within 30 days for standard orders, as long as the items are unused and in the original packaging.
- Bulk orders may incur an additional restocking fee.
- How do you handle warranty claims?
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- Most products we sell include a warranty. You can access warranty terms here. However, if you are reselling these parts, the warranty terms are voided as they are specific to the customer purchasing the parts from us. Any warranty claims from your customers must be serviced by your business.
- Can I request an inventory or product availability list?
- Our product catalog changes frequently, so we’re not able to provide individual inventory or availability lists. For the most accurate and up-to-date information, we recommend checking product availability directly on our website. At this time, we’re also unable to offer separate inventory or pricing lists.
- Our product catalog changes frequently, so we’re not able to provide individual inventory or availability lists. For the most accurate and up-to-date information, we recommend checking product availability directly on our website. At this time, we’re also unable to offer separate inventory or pricing lists.
- How do I make a bulk purchase or request an out-of-stock item?
- Business customers logged into a Lift Supports Depot account can submit a quote request directly through our website. Quote requests may be used to inquire about large-quantity pricing as well as items that are currently out of stock. This option is available only to business accounts and will appear during the shopping experience when applicable.
- If you’re unable to submit a quote request, our customer service team is happy to help. When contacting us, please include:
- The item(s) you’re interested in
- Requested quantities
- Your business name and the intended use of the product
